Frequently Asked Questions

• The Gstaad Card is your personal, digital guest card during your stay in the Gstaad holiday region.
• From your first overnight stay, you benefit from numerous advantages and discounted offers, which can be easily and conveniently booked, among other things, in the online shop.
  Discover all experiences for your perfect stay at https://www.gstaad.ch/en/gstaadcard

As an overnight guest in an accommodation subject to visitor’s tax (starting from your very first night) or as a second-home owner in the Gstaad holiday region, you are entitled to the Gstaad Card. This card gives you access to numerous benefits in and around the region.

• Which destinations are part of the Gstaad holiday region?
  The Gstaad holiday region includes Zweisimmen, Saanenmöser, Schönried, Saanen, Gstaad (including the Turbach valley), Lauenen, Gsteig, and Abländschen.
• For overnight guests:
  You will receive a Gstaad Card valid for the duration of your stay. The card is free of charge and can also be used for public transport on your arrival and departure days.
• For second-home owners:
  Annual cards are available for you and your family, provided you are not registered in the same municipality where your second home is located.

Guests staying in a holiday apartment, a bed & breakfast, most hotels or at campsites receive a registration link from their host before arrival. If this is not the case, please contact your host or obtain the Gstaad Card upon arrival at your accommodation.

After registration, you will receive access to the “Concierge myGstaad”, your digital holiday assistant, by email.

After creating a username and password, you can activate and use your digital Gstaad Card(s) in the “Concierge myGstaad” (See instructions)

Group Accommodation

If you are staying in a group accommodation or do not meet the requirements for the automatic delivery of the Gstaad Card, you will receive your digital Gstaad Card, including the corresponding QR codes, directly by email.

You can then save the Gstaad Card on your smartphone (e.g. in your wallet app) or conveniently print it as a Print@Home document.

Second Home Owners

The Gstaad Card can only be ordered using the login and instructions sent to the recipient of the flat-rate tourist tax invoice for the property. (Gstaad Card Inside)
You can download it to your smartphone (Wallet) or print it as Print@Home.

Conditions of use for second home owners:

The annual Gstaad Card may only be used by second home owners who are not registered in the same municipality as their second home.
Random checks are carried out. Any misuse will result in the card being blocked.

Each guest receives their own personal and individual Gstaad Card, and all required data must be filled in correctly.

• Gstaad Cards are personal, non-transferable, and only valid with the cardholder’s name and date of birth.
• Upon request by control staff, a valid ID (identity card or passport) must be presented.
• An individual card must be issued for every guest.
• The card is non-transferable and valid only for the registered person.
• Cards labelled “Guest 1”, “Child Müller”, etc. are not permitted and will be blocked.
• Misuse will be penalized.

Children from 6 to 12 years will receive a «Saani Card» (Gstaad Card for children).
Children under 6 years of age will not receive a Gstaad Card. They do not, however, pay for most services (public transport, cable cars, etc.).

Dogs are not entitled to the Gstaad Card.
A valid ticket must be purchased for public transportation (see guidelines).

Day visitors are not entitled to receive a Gstaad Card.
The Gstaad Card is issued exclusively to the following guest groups:
• Overnight guests in the Gstaad holiday region
• Second-home owners in the Gstaad holiday region

Holiday apartment, bed & breakfast, most hotels or campsites

• Concierge myGstaad – digital travel companion

Group accommodation

• Gstaad Card sent directly by email

• You can download it to your smartphone or print it as Print@Home
  
  

Second home owners (annual cards and temporary cards)

• Gstaad Card sent directly by email

• You can download it to your smartphone or print it as Print@Home
  

• It is recommended to use “Concierge myGstaad” as it provides an overview of all Gstaad Card benefits and allows you to book experiences directly.
• The Gstaad Card displayed in the “Concierge myGstaad” can be used offline, but it cannot be added to a wallet (Apple Wallet or Google Wallet).
• Concierge myGstaad helps you find currently available activities, routes, tours, and events, and plan your stay.
• If you choose not to use Concierge myGstaad, meaning you do not activate it, you will receive your Gstaad Card(s) automatically by email at midnight after your arrival.

In the Concierge myGstaad, select the option Gstaad Card / Mobile Card, then choose Activate Card(s). Follow the on-screen instructions to complete the activation. Once successfully activated, you can enjoy all included services and offers.(Guide to Activating Your Gstaad Card in the Concierge myGstaad)

If you experience any technical issues, please contact:

Gstaad Saanenland Tourism
Promenade 41
3780 Gstaad, Switzerland
Phone: +41 33 748 81 81
Email: info@gstaad.ch

• Basically, the Gstaad Card is digital.
• It can also be used offline in «Concierge myGstaad» (no need to load it into the wallet).
• If you have activated the Gstaad Card in «Concierge myGstaad» but would also like to have it in printed form, then please contact your host.

• As a second-home owner, you can order annual cards for yourself and your family digitally.
• Visit https://partner.gstaad.ch/en/gstaad-card-inside and go to the section “Second-Home Owners.”
• Use the login details provided with your visitor’s tax invoice or your own self-defined password.
• The annual cards will be issued immediately after registration and sent by email to the address you provided.

You can book the experiences directly via the online shop, in the Concierge myGstaad or in the tourist office, book them with the provider or redeem them directly at the location (see www.gstaad.ch/en/gstaadcard).

A valid Gstaad Card is required to book a Gstaad Card experience. Contact your host to receive the Gstaad Card for your booked stay in advance.

If a service is booked in the online shop or at the tourist office, it is booked directly via the QR code of the Gstaad Card and you can redeem it with the provider.

The QR code is scanned by the service providers when you redeem the offer.

You will be able to take public transport on designated routes between the Saanenland and the Simmental (incl. arrival and departure): see here 
Be inspired by the more than 80 experiences: www.gstaad.ch/en/gstaadcard

Public transport uses a specially developed QR code that contains additional security elements. These elements are exclusively intended for use on public transportation.

For this reason, the digital Gstaad Card includes two separate QR codes:

• One for the Gstaad Card – for tourist services and offers
• One for public transport (ÖV) – for bus and train travel in 2nd class

When redeeming an offer, the corresponding QR code will be scanned by the service provider.

If you have previously used a Gstaad Card and saved the public transport QR code in your wallet, please note the following:

• QR codes stored in the wallet become invalid after your stay.
• You must remove them manually from the wallet, as they can no longer be used.
• For a new visit to the Gstaad holiday region, you will receive new QR codes. Please ensure that both QR codes – for the guest card and for public transport – are fully loaded into your wallet. This is the only way to guarantee smooth usage.
  
  
• One for the Gstaad Card – for tourist services and offers
• One for public transport (ÖV) – for bus and train travel in 2nd class

In Concierge myGstaad, you will always find the latest valid QR codes.

• In the Gstaad holiday region, public transport is included 365 days a year. A separate ticket is not required – simply present the Gstaad Card / Mobility Ticket. Usage applies to travel in 2nd class.
• Dogs are not entitled to the Gstaad Card. Depending on the size of the dog, a corresponding ticket must be purchased separately. Please refer to the guidelines on traveling with dogs (see notes).
• A valid ticket is also required for transporting bicycles or bikes. Further information can be found in the guidelines on bicycle transport Please note the instructions.
• For groups of ten or more people, seat reservations are mandatory on both trains and buses – even when using the Gstaad Card.

Only the Junior Card is accepted in combination with the Gstaad Card.

The guest card – whether the Gstaad Card or the Saani Card – costs nothing. It is a free service available to all guests during their stay in the Gstaad holiday region. It is issued directly by the host and cannot be purchased.

With the guest card – whether the Gstaad Card or the Saani Card – you do not receive any discounts at the following mountain cable cars in the Gstaad holiday region:

Bergbahnen Destination Gstaad AG:

• Eggli
• Wispile
• La Videmanette
• Horneggli
• Rinderberg
• Saanerslochgrat

Wasserngrat Bahn

Seilbahn Sanetsch

These cable cars are not included in the guest card and do not offer any discounts for cardholders.

However, discounted offers with the guest card are available at the following partners:

• Glacier 3000
• Stockhornbahn AG

The Gstaad Card does not grant any discounts on ski passes of the mountain lifts. Ski passes are not included in the services covered by the Gstaad Card. All prices and rates for ski tickets are based exclusively on the official price lists of the Bergbahnen Destination Gstaad.

No discounts are granted for admission to the indoor swimming pool at the Gstaad Sports Centre. However, during the summer season, discounts are available for the Minigolf course at the Gstaad Sports Centre and for the Saanen outdoor swimming pool.

1. Login Requirement:
   The Gstaad Card can only be ordered using the login that was sent to the recipient of the flat-rate tourist tax invoice for the apartment.
2. Data Entry:
   All required information must be filled in correctly.
   The Gstaad Cards are personal, non-transferable, and valid only with the holder’s name and date of birth.
   Upon request by control staff, a valid ID (passport or identity card) must be presented.
   An individual card must be issued for each guest.
   Misuse will be penalized.

1. Terms of Use:
   The Gstaad Card may only be used by second-home owners who are not registered in the same municipality where the second home is located.
   Random checks are carried out. Any misuse will result in the card being blocked.