Chatbot Tips

We have trained our AI chatbot Sarina with data from the Gstaad holiday region so that it can answer various questions about Gstaad.
In this short introduction, we will show you how to use the chatbot and how to get the most out of it.

Top Tip

Ask questions that a person without prior knowledge of the topics would easily understand. If too few details are provided (e.g., only a keyword), Sarina often does not understand which business, facility, or topic the inquiry is about. This increases the likelihood that no or irrelevant answers will be given.

Be Attentive

We have tested Sarina to ensure that the answers are as accurate as possible and correct in the vast majority of cases. However, chatbots occasionally make mistakes, and there is always the possibility that some parts of the answers are incorrect. If details in the answer are important for your plans, please check the reference links to ensure that the details are correct or contact our Guest Relations Team: info@gstaad.ch phone +41 33 748 81 81.

Known Weaknesses

Seasonal Information: Questions with answers that change with the season or are only relevant at certain times of the year can be a weakness for Sarina. We are working on the data with which Sarina is trained so that it better recognizes the seasonality of the data. However, it may happen that information intended for winter is given for a question meant for summer and vice versa.

Current Information: Sarina currently has access to up-to-date information from Gstaad, such as lift status, slope status, weather, and opening hours. These data are sometimes only updated once or twice a day due to system constraints. Therefore, short-term changes may be missed in the answers. For questions about the status or condition of other infrastructure facilities, it is not always possible for Sarina to provide a (correct) answer. Therefore, it is always advisable to also consult the live information at https://www.gstaad.ch/en/quick-links/live-info. Our goal is to train Sarina with as much current data as possible so that it becomes a useful tool for current information.

Do Not Enter Personal Data

Please do not enter any personal data into the chatbot. Sarina is not intended to process personal data, and despite high security standards, we cannot guarantee how the data will be processed.

FAQ for users of Sarina – How to use the chatbot optimally

What can Sarina do and how can she help me?

Sarina is a chatbot, an online service that answers selected inquiries automatically and in real-time. It is important to know that Sarina can never have answers to all questions, but her "knowledge" is continuously expanded by real people, also taking into account the questions asked. So, if Sarina does not have an answer to a question, the live chat or email function can be called upon.

How do I phrase my Question to get a helpful answer?

Ask questions that a person without prior knowledge of the topics would easily understand. If too few details are provided (e.g., only a keyword, questions like "When does the restaurant open"), Sarina often does not understand which business, facility, or topic the inquiry is about. This increases the likelihood that no or irrelevant answers will be given. The motto is: The more precisely a question is formulated, the better Sarina can answer it.

How does a chatbot use context to answer a question?

A chatbot analyzes the previous message to better understand the current request. This allows the chatbot to provide answers based on the specific needs and situation. If you want to ask a new question on a new topic, go to "Start New Inquiry" or "Back to Start" (bottom left).

What are the limits of the chatbot?

Please note that our chatbot Sarina, like any technology, can occasionally make mistakes. Unfortunately, this cannot be completely ruled out with the underlying technology. To ensure that the information provided is correct and up-to-date, it can be checked directly at www.gstaad.ch/en if necessary.

How current is the information I get from the chatbot?

Sarina currently has access to up-to-date information from Gstaad, such as lift status, slope status, weather, and opening hours. These data are sometimes only updated once or twice a day due to system constraints. Therefore, short-term changes may be missed in the answers. For questions about the status or condition of other infrastructure facilities, it is not always possible for Sarina to provide a (correct) answer. Therefore, it is always advisable to also consult the live information at https://www.gstaad.ch/en/quick-links/live-info.
An overview of opening hours (gastronomy, hotels, mountain railways, and tourist offices) can be found here: Summer https://www.gstaad.ch/en/summer/plan-book/local-a-z/opening-hours, Winter https://www.gstaad.ch/en/winter/plan-book/local-a-z/opening-hours.

Which languages does the chatbot understand?

Sarina understands German, English, and French.

Is my data safe when I write to the chatbot?

The conversations are assigned a randomly generated pseudonym that cannot be traced back to the chatbot users, thus ensuring the anonymity of the user.

The messages of the chatbot conversations are stored.
The stored data includes the text and/or attachments, the creation date of the messages, and which intents/responses they triggered.

The duration and timing of the communication are stored anonymously for statistical purposes – particularly to optimize the service.

How do I activate personal live chat support?

You can start personal live chat support via the "Help" menu (bottom left) by clicking on "Contact."

How do I close the chatbot or delete the chat history?

The chatbot can be closed by selecting the "X" option. By entering "Delete chat history," you also have the option to remove the conversation.